USGI is actively hiring Dispatch Security Officers in Los Angeles, CA. We are seeking a reliable, professional, and detail-oriented Dispatch Security Officer to serve as the communication hub between on-site security personnel, residents, management, and emergency services. The Dispatch Security Officer is responsible for receiving and managing calls from security officers in the field, handling resident complaints and concerns, documenting incidents, and ensuring timely communication and response to security-related matters. The ideal candidate possesses excellent communication skills, strong multitasking abilities, and the ability to remain calm under pressure while coordinating security operations in a fast-paced environment. KEY RESPONSIBILITIES Receive and manage incoming calls from security officers, residents, property management, and emergency contacts. Dispatch security officers to incidents, emergencies, disturbances, alarms, and service requests. Maintain constant communication with field personnel via phone, radio, and dispatch systems. Monitor officer locations, status updates, and responses throughout each shift. Relay critical information accurately and promptly to security personnel and management. Write detailed and accurate incident reports and daily activity reports (DAR)
Valid California Guard Card (required) High School Diploma or GED (preferred) Minimum 1 year of security or customer service experience Strong written and verbal communication skills Professional appearance and demeanor Reliable transportation and punctual attendance Must pass background check and drug screening